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When a party outside of the CIWMB staff/grantee has a grievance with a hauler,
facility, or site, he/she may complete a Waste Tire Hauler/Storage
Complaint form (CIWMB 683). CIWMB staff/grantees use this form to review and investigate
violations of statutory regulations. The following procedures are used by
waste tire management enforcement staff to process complaints.
If a call is received regarding the submittal of a complaint, request
that the complainant submit a Waste Tire Hauler/Storage Complaint Form, CIWMB 683 (Adobe PDF, 148 KB |
MS Word, 73 KB) and submit it by
one of the following methods.
- Mail to CIWMB Hauler Section (address on form), which is responsible
for entering both hauler and facility complaints.
- E-mail to WasteTires@ciwmb.ca.gov
- Fax to (916) 319-7605
A similar form or letter with all the pertinent information is
acceptable. If the complainant is reluctant to complete a complaint
form, staff/grantees may fill out the CIWMB 683 and submit it as above.
CIWMB Hauler Section staff will:
- Enter the complaint information into the Waste Tire Management
System (WTMS) database.
- Review complaint and send warning letters and/or refer to
a CIWMB inspector (if needed).
- Process the complaint based on complaint type (see table below)
| Complaint Type |
Process Steps |
| Unregistered hauler on first or second offense |
- Send warning letter (first offense letter send regular mail,
second offense send certified mail).
- Attach copy of letter to the complaint form.
- Complete office use only section on complaint form.
- Input information in WTMS.
- File original by date with a copy of letter sent.
|
| Unregistered hauler but hauler is registered |
| Unregistered/registered hauler with three or more
offenses. |
- Send warning letter.
- Complete office use only section on complaint form.
- Send a copy of the complaints and all letters sent to hauler
to the appropriate CIWMB inspector.
- Input information in WTMS.
- File original by date with a copy of letter sent.
|
| Facility or site |
- Complete office use only section on the complaint form.
- Send a copy of the complaint to the appropriate CIWMB inspector.
- Input information in WTMS.
- File original by date.
|
| Facility or site and an unregistered/registered
hauler |
Follow steps above for each type of complaint.
Include a copy of warning letter sent to the unregistered/registered
hauler with facility or site complaint. |
CIWMB inspector/grantee will investigate all complaints
within 30 days of receipt of complaint. To refer complaints received to
a grantee, the CIWMB inspector must document the name/county of the grantee referred
to on the complaint in the "office use only" section, notify Hauler
Section staff, and retain a copy. Depending on whether the complaint is founded or unfounded,
the inspector will do one of the following:
| Complaint Founded (action required) |
Complaint Unfounded (no action) |
- Issue notice of violation (NOV), send copies of the initial
investigation letter/inspection report and NOV within 60 days from receipt of complaint, and forward to Hauler Section.
- Follow up within 30 days from compliance date. If in
compliance, continue with "complaint unfounded" procedures. If not
in compliance:
- Grantee forwards documentation to appropriate CIWMB
inspector for that county after discussion with inspector.
- CIWMB inspector will draft Cleanup and Abatement Order or
other appropriate administrative action.
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If complaint is unfounded or administrative action is complete:
- Type a memo referencing complaint number regarding reason for
closure or complete and note closure in inspection report.
Grantee will:
- Send copy of memo or copy of inspection report within
60 days from receipt of complaint to the CIWMB inspector for that
county.
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Close Out Complaint
CIWMB inspector will:
- Input closure status and comments into the WTMS database.
- Send copy of memo/copy of inspection report to Hauler Section staff.
Hauler Section staff will:
- Attach memo/copy of inspection report to original complaint form in file.
- File memo/inspection report in closed complaint file.
CIWMB Hauler Section Staff: Retain fiscal year for 1 year after closure (investigation or
administrative action complete) and then transfer to departmental storage
for an additional 3 years.
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