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This
maintenance plan and schedule were developed by the Toolbox Maintenance
Advisory Committee (tMAC) as outlined in the committee's charter (MS
Word, 47 KB).
Although this plan was approved at the September 10, 2002,
EAC meeting, please continue to send your comments and suggestions to the
contact listed at the bottom of this page.
Contents
The purpose of this maintenance kit is to:
- Provide a systematic approach to maintenance of the Permit Toolbox.
- Establish a maintenance schedule.
- Establish management and staff authority, responsibility, and
accountability.
- Provide instructions for updating the Web site.
- Establish procedures for ensuring that the Web site is updated.
- Ensure documentation and notification of Web site updates.
The Permit Toolbox Web site needs to be regularly maintained to ensure
that:
- Information is current.
- Hyperlinks are still active.
- Stakeholder comments and suggestions are considered.
- New information is added.
- The site meets the changing needs of it's customers.
- Design and usability are continually improved.
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To ensure that every page is given a thorough review, the maintenance
plan contains a check list of review
questions.
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In order to keep the Permit Toolbox up-to date with the ever-changing
landscape of integrated waste management, this plan will maintain a
current list of recent and upcoming
initiatives, such as statute, regulations, advisories, etc...
One of tMAC's duties is to prioritize the many recommended changes and
updates that are identified by tMAC or suggested by users of the Permit
Toolbox. The updated Priority Task List
is available on-line for your review.
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The What's New page provides the
maintenance history of pages that have been added, changed, or updated.
The sample maintenance log (MS Excel, 37 KB)
provides a spreadsheet for tracking review and updates of each Permit
Toolbox Web page to ensure ongoing maintenance and improvements.
Periodic Maintenance: Every page of the Permit Toolbox will be
periodically reviewed pursuant to the
Web
Page Review Guide. It is unknown at this time how often pages will be
checked. At the end of this first review cycle, a more detailed schedule
will be developed. Some pages might be reviewed less than once per year.
Ongoing Maintenance: Many pages need to be reviewed and/or
updated more frequently, perhaps as often as once per month. Examples
include:
- What's New, Index, and Site Map
- Frequently Asked Questions
- Recent Initiatives
- Maintenance Log
- Priorities Task List
Focused Maintenance: The goal of this plan is to update the Permit Toolbox within one month
of any major changes. This might require a detailed review of large
sections of the Web site to make sure that the Permit Toolbox reflects a
recently approved regulation package. Other examples of initiatives that
might require focused review and/or update of the Permit Toolbox include:
- New or changed regulations, statute, or policy.
- Addition of important new tools, resources, or advisories.
- Addition of new Board programs or responsibilities.
The following table summarizes periodic, ongoing, and focused
maintenance activities necessary to ensure that the Permit Toolbox
continues to be a useful tool for all users.
Permit Toolbox
Maintenance Schedule
| Activity |
Responsible Party |
Schedule |
Last Checked |
| Periodic Maintenance
|
| Check each page of the
permit toolbox and fill out form (refer to web page review guide)
|
LEAs and Board Staff
|
See Maintenance Log
|
See Maintenance Log |
| Update sample maintenance log (Excel,
37 KB) |
tMAC |
As pages are checked |
Under Construction |
| Ongoing Maintenance |
|
Update list of
new initiatives |
tMAC |
Monthly |
9/6/2005 |
| Solicit comments from customers. |
Board |
Yearly |
April/May, 2004 |
| Respond to comments from customers. |
tMAC |
On-going |
|
| Update priority task
list |
tMAC |
Every 3 months |
9/6/2005 |
| Update FAQ Page |
tMAC |
Every 3 months |
Under Construction |
| Convene Permit Toolbox Maintenance Advisory Committee
(tMAC). |
tMAC Chair |
Every 3 months |
August 24, 2005 |
| Update What's New
page |
tMAC Chair |
As changes are made |
June 2005 |
| Post and log changes and notify users. |
tMAC |
As changes are made |
On-going |
| Annual review/audit/meeting with IMB, OPA, and CIWMB webmaster. |
tMAC Chair |
Yearly |
|
| Focused Maintenance |
| Update list of
recent and upcoming initiatives |
tMAC |
Monthly |
9/6/2005 |
| Perform Focused Maintenance |
tMAC |
Within one month of a major change |
|
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Roles and Responsibilities
Board Role:
- Provide resources for the implementation of
recommendations on content and design.
- Periodic surveys of LEAs and other stakeholders.
- Open agenda item on site updates at monthly branch meetings.
- Designate a point of contact for submitting and tracking changes.
- Include Web site maintenance responsibilities in new employee
orientation.
- Have regular maintenance reminders from Outlook calendar or e-mail.
- Make Web site maintenance part of staff job description.
- Assign staff to monitor sections of the Web site.
- Assign at least two staff to tMAC.
LEA Role:
- Formation of new EAC subcommittee to regularly monitor the Web site and bring issues to the Board's
attention.
- Open agenda item at LEA Roundtable meetings.
- E-mail or phone call to Board or EAC point of contact with problems
or suggestions.
- Periodically review web pages.
- Assign at least two staff to tMAC.
tMAC Role:
- Hold quarterly meetings.
- Monitor usability of Permit Toolbox
- Track Maintenance of Permit Toolbox.
- Keep a log of maintenance checks and updates.
- Prioritize tasks.
- Provide updates to the EAC
- Prepare
recommendations for adoption by the EAC and the P&I Branch.
- Implement directives from the EAC
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