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This page provides information on the CIWMB's Strategic Directive 7
(SD-7). Each of the two subdirectives links to further explanation
including baseline measurement, metrics or performance criteria, annual
targets, and key activities.
Directive
It is a core value for CIWMB to assist its stakeholders in meeting their
responsibilities under California integrated waste management law, and to
provide assistance to businesses in order to increase waste reduction and
recycling.
Specifically, the CIWMB will:
- Conduct annual customer satisfaction surveys of stakeholders. Based on
evaluation, propose areas for improvement.
- Ensure effective and appropriate outreach and assistance to all jurisdictions
and state agencies, focusing resources on regions where there will be the
greatest impact on overall diversion. For assistance aimed at local
jurisdictions carrying out mandates that all jurisdictions must comply with,
resources will be allocated based on need, especially in small and rural
jurisdictions that face unique challenges.
7.1--Conduct annual customer satisfaction surveys of
stakeholders. Based on evaluation, propose areas for improvement.
Stakeholders are a significant part of who we are and what we do and it
is important to understand and acknowledge their recommendations and/or
input to the Board.
Baseline
Currently, we do not have data with which to establish a baseline.
Metrics or Performance Criteria
Stakeholder satisfaction and evaluation of CIWMB will serve as a
metric.
Annual Targets
Conduct pilot surveys for selected stakeholders (e.g., LEAs, oil
grantees, permittees, and local jurisdictions), by July 1, 2008.
Key Activities
Key activities include defining the range of customers and
developing pilot surveys.
7.2--Ensure effective and appropriate outreach and assistance to all jurisdictions
and State agencies, focusing resources on regions where there will be the
greatest impact on overall diversion. For assistance aimed at local
jurisdictions carrying out mandates that all jurisdictions must comply with,
resources will be allocated based on need, especially in small and rural
jurisdictions that face unique challenges.
This subdirective addresses the Board's customer service for two core
constituencies, local government and State agencies. Different jurisdictions
have different needs due to size, location, budget conditions, business and
residential community makeup, and waste streams. The same is true for State
agencies, which have diverse activities, locations, and waste streams. Some
local and State agencies need more assistance and some need less. The
Board's level of assistance must be tailored to those needs.
Baseline
The baseline is number of jurisdictions and state agencies/facilities in
compliance with the Board's diversion goals in calendar year 2006.
As with Strategic Directives 3.1 and
3.2, preliminary jurisdiction data for 2006
will not be available until later in 2007, while final Board approved
diversion rates will not be available until after the next biennial
review. Using 2004 biennial review data, 300 local jurisdictions out of
424 were found to be in compliance and were either at or over 50 percent
diversion (this includes those jurisdictions that have Board-approved
levels of program implementation and diversion rates of 50 percent or
more) or had approved good faith efforts or approved reduced diversion
requirements.
Staff is currently reviewing State agency progress (under AB 75) for
2006. Out of 379 (315 full reports and 64 modified reports), only 8 are
noncompliant. Reviews are still being completed for an additional 10.
Metrics or Performance Criteria
The Board will measure the number of jurisdictions and state
agencies/facilities in compliance with the Board's diversion goals
annually. Their success will be a measure of our success in providing
them with the appropriate targeted assistance they need.
Annual Targets
The annual targets will be determined after the reorganization is
complete and staff resources have been allocated accordingly.
Legislative proposals to switch to county-level measurement could
simplify the system.
Key Activities
- Board staff will oversee State agency and jurisdiction progress
by reviewing annual reports and conducting site visits to assess
diversion programs and identify diversion program gaps.
- Board staff will conduct regional assessments to identify
infrastructure needs and provide technical assistance to overcome
market barriers (modeled after the Market Assessment Action Plan
(MAAP) pilot in Sacramento.
- Providing the appropriate levels and types of assistance to each
entity will require ongoing monitoring of progress, adjusting of
assistance strategies, and modifying delivery strategies to meet the
individual needs of our customers.
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